Admin Assistant

Administrative Support & Customer Service/Dispatch Representative

Employer: EK Tech Solutions Inc. / London Taxi

Location: London, Ontario

Employment Type: Full-Time, Permanent

Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m.

Hours per Week: 40 hours

Wage: Minimum wage to $19.00/hour, depending on experience

Vacation Pay: 4% vacation pay

Work Environment: In-office position

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Position Overview

EK Tech Solutions Inc., working in conjunction with London Taxi, is seeking a dependable and detail-oriented Administrative Support & Customer Service/Dispatch Representative.

This is a combined position with the primary focus on providing administrative and accounts payable support for EK Tech Solutions, along with daily customer service and dispatch assistance for London Taxi.

The successful candidate will be comfortable working with financial and confidential information, answering multiple phone lines, using cloud-based software, organizing incoming information, and communicating professionally with customers, businesses, taxi drivers, and other team members.

The fall and winter months are typically the busiest seasons, so the ability to stay organized and prioritize effectively in a fast-paced environment is important.

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Key Responsibilities

EK Tech – Administration & Accounts Payable

• Complete day-to-day accounts payable and administrative duties.

• Assist with debit and payment processing.

• Work accurately with banking and other confidential financial information.

• Answer and manage multiple phone lines.

• Provide professional customer and merchant support.

• Receive information through phone calls and electronic systems, organize it, and determine priorities.

• Complete and process software-related applications and documentation.

• Enter, review, and maintain accurate information within company systems.

• Perform basic calculations and work with tax-related information.

• Maintain confidentiality and follow appropriate procedures when handling sensitive financial and customer information.

• Troubleshoot basic software and system issues.

• Maintain organized electronic records and complete other administrative duties as required.

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London Taxi – Dispatch & Customer Service

• Provide daily support to London Taxi customers and drivers as required.

• Answer transportation-related calls and assist customers with their requests.

• Communicate professionally with taxi drivers regarding customer needs, transportation requests, and service issues.

• Help problem-solve concerns that arise between customers, drivers, and dispatch.

• Organize incoming transportation information and ensure

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Additional Requirements

Because EK Tech Solutions works with banking and payment-processing information, the successful candidate must be able to responsibly handle confidential and sensitive financial information.

Applicants with a criminal record may still be considered. However, due to the nature of the position and its access to financial and banking information, the employer cannot consider applicants with theft- or fraud-related convictions where those convictions would create an unacceptable risk in relation to the position's financial responsibilities.

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Work Environment

This is a full-time, in-office position working Monday through Friday from 9:00 a.m. to 5:00 p.m. The office is located on the downstairs/lower level.

The position is well suited to someone who enjoys a varied workday combining administration, financial processing, technology, telephone communication, customer service, and problem-solving.

The successful candidate should be comfortable transitioning between detailed administrative work for EK Tech and customer/driver support for London Taxi throughout the day.

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