Goodwill Industries, Ontario Great Lakes
Our mission Changing lives and communities through the power of WORK.
Our vision Everyone is working and thriving in sustainable communities.
Our mandate Helping people overcome barriers to gain access to work and reach their full potential.
Our values: (ICARE)
Inclusion | Embrace all people equally
Compassion | Serve with heart
Aspiring Workforce | Together, change lives through the power of WORK
Respect | Uphold all people with dignity and trust
Empathy | Walk in each other’s shoes
Our commitment Goodwill Industries, Ontario Great Lakes is committed to having a safe, inclusive workplace with teams that represent the diverse communities we serve. We believe in giving everyone a chance to shine and grow and expect all staff to work towards these values.
Community Store Donation Attendant
Job Overview
The Donation Attendant is responsible for providing world-class customer service and donation handling duties while ensuring a Healthy and Safe working environment.
Key Responsibilities
• Contributing to the success of the donated goods business will help Goodwill create jobs and opportunities for meaningful work within their community.
• Supporting the environment through reuse and recycling of donated goods.
The ICARE Customer Care Cycle is Goodwill’s model and guideline for team members in order to achieve excellent customer service. The Donation Attendant will be scheduled to work a variety of shifts which will include evenings and weekends as required.
Responsibilities
• Perform all duties within the framework of the Guiding Principles, River system business model and Standard Operating procedures.
• Follows the Customer Care Cycle (I Care) consistently providing world class customer service to all customers, internal and external, of Goodwill.
• Be actively involved in ensuring the health, well-being and safety of themselves and their team. Conduct work activities safely and in accordance with Health and Safety legislation and Goodwill, Ontario Great Lakes Health and Safety policies, procedures, and program.
• Maintain a neat, clean, organized, and safe facility, including but not limited to the Donation Attendant workspace and surrounding area
• Provide exceptional customer service to donors.
• Assist donors with their donations.
• Accurately sort donations into categories.
• Maintain an accurate written record of donor counts.
• Adhere to guidelines of accepted donations to minimize organizational waste. Whenever possible educate the donor about the reasons we are unable to accept a donation and offer alternative drop off locations.
• Transport sorted donations to the appropriate pricing or sorting workstations. Retrieve emptied equipment from the pricing and sorting workstations.
• When necessary, transport garbage and recycling into the appropriate bins.
• Perform other related activities as necessary or as assigned.
Skills and Competencies
• Excellent communication skills.
• Excellent organizational skills.
• Basic math skills, attention to detail and accuracy.
• Exceptional Customer Service.
• Active listening.
• Good communication and interpersonal skills.
• Problem solving and decision making.
• Cooperation/Teamwork.
• Enthusiasm & Initiative.
• Ability to work in a Team environment.
• High school diploma an asset.
• Experience working with the public and in a Customer Service role.
• Experience working with material moving equipment.
Growth and Development
We want you to succeed and feel successful here at Goodwill. We’re committed to giving you regular feedback and chances to learn and grow. Employees will receive a performance appraisal at the end of their probationary period, annually, and one on one time with their manager. This description is here to help you understand your main responsibilities, but we’re flexible and you'll have opportunities to try new things.
Health and Safety In Your Role
• Fast paced environment.
• Potential for high pressure volumes.
• Customer de-escalation.
• Frequent lifting, carrying, bending, reaching, pushing/ pulling, standing, walking.
• Occasional stooping/ kneeling.
• Frequent flexing and rotation of the wrists and spine.
• Lift up to 20kg on a regular basis.
• Work in an allergen-rich environment e.g.: dust, mold, intense scents.
Rate of Pay: $15.00 - $19.99
Full time and part time positions
60 positions available
