YOVU Office Phone is looking for our next Customer Onboarding Project Coordinator. This high-value role within our company takes the customer from post-sale all the way through to being deployed as a customer. This role is our customer's first experience working with our team and needs to set an exemplary example of what working with the YOVU Office team is all about.
Responsibilities:
Manage the entire lifecycle of multiple customer onboarding projects, ensuring successful project delivery and a positive customer experience.
Coordinate and communicate with different departments to execute projects effectively.
Create and organize timelines for multiple projects simultaneously, taking into account conflicting priorities.
Identify customer needs by understanding their business processes and requirements and helping build a custom solution that matches those needs.
Acquire and manage documentation from customers related to their deployment.
Utilize various tools to organize different facets of each project.
Perform installation on-site at customer's locations when requested.
Adapt to changing responsibilities and priorities.
Apply critical thinking to determine project tasks and design project layout.
Maintain effective communication with stakeholders involved in each project.
Provide comprehensive virtual or in-person training to customers on technical aspects.
Perform other duties as assigned.
Qualifications:
Minimum of 3 years experience in project management, a similar role or educational equivalent.
Experience in telecommunications or related technical fields is preferred.
Knowledge or experience with Salesforce is a plus.
Experience in using Google Workspace or Microsoft Office tools.
Technical background or a strong interest in learning new technologies.
A valid G-level driver's license.
Perks of Joining YOVU:
Join the team at a time when you can help shape the future of the company
RRSP Matching
Benefits after three months of employment
