YOVU Office Phone is seeking a Customer Onboarding Technical Specialist to join our team. This pivotal role requires strong technical expertise in IT and related fields to guide customers seamlessly through the post-sale phase up to full deployment. As the first point of contact, Customer Onboarding Technical Specialist plays a crucial role in exemplifying the YOVU Office experience to our valued customers.
Responsibilities:
Oversee end-to-end execution of various customer onboarding projects, ensuring successful implementation and positive technical engagement.
Collaborate with diverse departments to ensure cohesive project execution.
Develop and manage timelines for multiple projects concurrently, navigating conflicting priorities adeptly.
Identify customer requirements by comprehending their operational processes, and assist in crafting tailored solutions to meet their technical needs.
Collect and manage customer-related documentation necessary for efficient deployment.
Leverage a range of tools to streamline different project aspects.
Conduct on-site installations at customer locations as required.
Adapt to evolving responsibilities and priorities within the technical context.
Apply analytical thinking to define project tasks and design effective project frameworks.
Maintain open lines of communication with stakeholders involved in each project.
Deliver comprehensive virtual or in-person technical training to customers.
Qualifications:
Minimum of 2 years of hands-on experience in IT, technical project coordination, or a related field.
Preferred experience in telecommunications or comparable technical domains.
Familiarity with Salesforce is advantageous.
Proficiency in using Google Workspace or Microsoft Office tools.
Solid technical background or a keen interest in mastering new technologies.
A valid G-level driver's license.
Perks of Joining YOVU:
Join the team at a time when you can help shape the future of the company
RRSP Matching
Benefits after three months of employment
