Inside Sales Representative

By joining Reliance as an Inside Sales Representative, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best. The Inside Sales Associate will be responsible for providing best in class customer experience on every customer interaction and maximizing sales potential by educating our customers on how our products and services that can help their business.
What will you do?
• Exceed customer experience and sales expectations
• Deliver best-in-class service experience in a professional courteous manner to internal and external customers
• Manage incoming calls and assist our customers with their requests, providing the right solution for the customer to drive sales
• Develops and maintains in-depth knowledge of Reliance’s Commercial value proposition, including products and services offered and the value they create • Meet and exceed monthly sales targets and sales performance KPI’s • Maintain expert-level knowledge on our products and services
• Communicate (verbal and written) with internal partners on applicable customer related interactions
• Communicate effectively interdepartmentally and cross-functionally
• Be a team player
• Maintain positive customer relationships in order to deliver outstanding customer experience and retain customers
• Resolve customer disputes and complaints within company guidelines, emphasizing on providing outstanding customer service
• Contribute to continuous team improvements and business performance
• Other duties as assigned
What do we offer? • Vast majority of appointments / leads provided by the Company (some self-generation is required)
• On-the-job training and defined Career Paths to advance your career
• A comprehensive benefits and group savings plan
• On-the-job training and defined Career Paths to advance your career
• A comprehensive benefits and group savings plan
• Generous discount on Reliance products
• Fast growing company with an award-winning culture
What do you bring?
• Minimum 3+ years of Inside Sales or business to business experience