Goodwill Industries, Ontario Great Lakes
Our mission Changing lives and communities through the power of WORK.
Our vision Everyone is working and thriving in sustainable communities.
Our mandate Helping people overcome barriers to gain access to work and reach their full potential.
Our values: (ICARE)
Inclusion | Embrace all people equally
Compassion | Serve with heart
Aspiring Workforce | Together, change lives through the power of WORK
Respect | Uphold all people with dignity and trust
Empathy | Walk in each other’s shoes
Our commitment Goodwill Industries, Ontario Great Lakes is committed to having a safe, inclusive workplace with teams that represent the diverse communities we serve. We believe in giving everyone a chance to shine and grow and expect all staff to work towards these values.
Retail Sales/ Cashier Associate Job Description
Job Overview The Sales/Cashier Associate is responsible for providing world-class customer service and sales floor related duties while ensuring a Healthy and Safe working environment.
Key Responsibilities
• Contributing to the success of the donated goods retail business, the Sales Associate helps Goodwill create jobs and opportunities for meaningful work within their community.
• Supporting the environment through reuse and recycling of donated goods.
The ICARE Customer Care Cycle is Goodwill’s model and guideline for team members in order to achieve excellent customer service. The Sales/Cashier Associate will be scheduled to work a variety of shifts which will include evenings and weekends as required.
Responsibilities
• Perform all duties within the framework of the Guiding Principles, River system business model and Standard Operating procedures.
• Follows the Customer Care Cycle (I Care) consistently providing world class customer service to all customers, internal and external, of Goodwill.
• Be actively involved in ensuring the health, well-being and safety of themselves and their team.
• Maintain a neat, clean, organized and safe facility.
• Perform cashier duties as required.
• Ensure the sales floor is full with fresh inventory by performing stock rotation on a daily basis.
• Conduct work activities safely and in accordance with Health and Safety legislation and Goodwill, Ontario Great Lakes Health and Safety policies, procedures and program.
• Ensure a constant flow of processed goods onto the sales floor. Place merchandise in the correct location according to department, category and sales floor layout. Ensure merchandise presentation is visually appealing, easy to shop, neat and tidy.
• Provide customer service at all customer touch points throughout the location.
• Provide customer service at the change rooms. Maintain change rooms in a neat and tidy condition.
• Maintain security related to loss prevention by providing world class customer service and observational awareness of surroundings, reporting suspicious behaviours to your supervisor and team members.
• Perform other related activities as necessary or as assigned.
Skills and Competencies
• Excellent communication and organizational skills.
• Basic math skills, attention to detail, accuracy.
• Active Listening skills.
• Good communication skills and interpersonal skills.
• Problem solving and decision making.
• Cooperation/Teamwork.
• Enthusiasm & Initiative.
• Ability to work in a Team environment.
• High school diploma an asset.
• Experience working with the public.
• Customer Service experience.
Growth and Development
We want you to succeed and feel successful here at Goodwill. We’re committed to giving you regular feedback and chances to learn and grow. Employees will receive a performance appraisal at the end of their probationary period, annually, and one on one time with their manager.
This description is here to help you understand your main responsibilities, but we’re flexible and you'll have opportunities to try new things.
Health and Safety In Your Role
• Fast paced environment.
• Potential for high pressure volumes.
• Customer de-escalation.
• Frequent and repetitive movement of material using a colour coding system.
• Work in an allergen-rich environment e.g.: dust, lint, mold, intense scents.
• Frequent walking, standing, pushing/ pulling, reaching, bending.
• Occasional stooping/ kneeling.
• Frequent flexing and rotation of the wrists and spine.
• Lift up to 20kg on a regular basis.
Rate of Pay: $15.00 - $19.99
Full time and part time positions
60 positions available
