Shipping Supervisor

Posted: April 22, 2022
Full Time

About Us

Focused on leading the transition to a sustainable future, Glen Dimplex Americas is enhancing the moments that matter in life with a commitment to delivering the best design and efficiency in the areas of temperature control and comfort creation. With operation throughout North America the success of the Glen Dimplex Americas organization is a testament to the strength of our people and investment in innovation and technology.

Our portfolio of industry recognized brands includes Dimplex, Cadet and Faber. Together these brands provide complete product offerings in the residential and commercial comfort categories, ranging from electric heaters, to fireplaces and controls.

Glen Dimplex Americas is a division of the Glen Dimplex Group - the world's largest manufacturer of electrical heating, which holds significant global market positions in domestic appliances, heating, cooling, ventilation, and renewable energy solutions. Headquartered in Dublin, Ireland the Glen Dimplex Group privately owns over 40 brands with operations in 80 countries.

Our Values

We Think Customer – we aim to put our customers at the center of everything we do, taking time to understand their needs; creating solutions that meet and exceed their expectations, enhancing everyday moments

We Care About People – we recognize the power of a community with a common purpose; empathizing with others’ point of view and acting with integrity to create a safe and healthy environment

We Value Innovation – we are building a better future day by day; developing innovations that will create quality, consumer-centric, sustainable solutions

We Keep it Simple – we make the complex simple by driving out inefficiencies; which enables us to be agile, responsive and to get the job done

The Opportunity


The Shipping Supervisor is responsible for leading, developing, and engaging employees within the Shipping/Receiving Department to accomplish assigned objectives applicable to the shipping and receiving functions. This person is also responsible for results directly tied to logistical operations including, but not limited to, efficiency, timeliness, safety, process improvement, and quality.

In this role you will:
• Coordinate and issue all daily shipping/receiving activities within the department based on production and customer demand.
• Understand and execute shipping team functions according to defined safety, quality, cost, and delivery metrics set out.
• Ensure the quality, accuracy, and timeliness of all outbound shipments completed by the shipping team at the corporate warehouse.
• Schedule daily outbound LTL, intermodal, and small package shipments with core carriers.
• Verify the quantities, weights, and dimensions on prepared shipping docs against customer order shipments.
• Provide accurate freight quotes to Customer Service Reps within 24 hours from time of request.
• Complete scheduled carrier performance evaluations and review shipping rates.
• Initiate and follow through on all tasks associated with the freight claim process.
• Coordinate outbound shipments with the Customer Service Reps.
• Troubleshoot shipping and receiving related
• Initiate Root Cause Analysis for all shipping/receiving issues
• Resolve finished goods inventory issues affecting order fulfillment
• Maintain receiving, warehouse and distribution operations by initiating, coordinating, and promoting operational and personnel policies and procedures.
• Safeguard warehouse operations and content by controlling and monitoring security procedures and protocols.
• Ensure compliance with all provincial and federal laws and regulations regarding logistics and hazardous materials, and ensure carriers are in compliance.
• Implement staff development opportunities through the use of education, communication, and clear expectations.
• Improve team performance through use of Lean methodology and industry best practices.
• Communicate effectively with employees at all levels within the organization, as well as with vendors, and other business partners.
• Oversee shipping/receiving personnel
• Set and sustain a level of leadership performance
• Draft monthly Shipping Team schedules that align with customer and production demand.
• Update and report daily Shipping/Receiving metrics when required.
• Conduct daily stand-up meetings with the shipping and receiving departments.
• Serve as a manager representative for meetings in the absence of the Materials Manager.
• Escalate operational needs through proper management channels and adhere to protocols set by the management team.


As a people leader you will:

Shape a Sustainable Future
• Must anticipate the future by sense and acting upon emerging trends
• Must engage and inspire people around priorities. Energize teams and to make our purpose real.
• Own the Outcome and make growth happen. Execute for today and drive future growth.

Keep the Customer Central
• Shape the customer needs. Understand and exceed customer needs
• Build close customer relationship. Establish relevant and trusted customer engagements
• Creative distinctive value. Bring unique solutions to our customers

Act with Agility
• Embrace Change. See change as an opportunity rather than a challenge
• Show resilience. Display determination and supports other to do the same
• Demonstrate curiosity. Seek new learnings and experiences
• Solve problems. Make sense of complexity to generate solutions

Fuel Innovation
• Seek out the possible. Collaborate as one to imagine and discover opportunities
• Lead Change. Shape a culture to drive disruptive change
• Keep it Simple. Drive out complexity wherever possible

Champion People Development
• Start with yourself. Be humble and self-aware
• Develop capability. Foster a culture of development
• Grow Future leader. Nurture the next generation

What You Need
• High school diploma or equivalent.
• Three (3) to Five (5) years of experience in a production and/or warehouse environment.
• Minimum 2 years of supervisory experience
• Forklift Certification (or ability to be certified) is required.
• Lean Certification preferred.

What We Offer

Core Total Rewards
• Fully funded Group Benefits (medical, dental, vision, life insurance, dependent life, AD&D, short term disability, & long term disability)
• Group RRSP with 100% Employer Match up to 4%
• Portable Benefits, Consult +, and Telus Pharmacy Group
• 3 Weeks Vacation Immediately
• Employee Assistance Program
• Workplace Wellness Program
• Support of professional memberships/certifications

Additional Rewards
• Educational Reimbursement Program
• Smart casual dress atmosphere
• Summer Fridays
• Employee Service & Recognition Awards
• Referral Bonus Program
• A unique opportunity to be a key player in a growing global organization
• An innovative fast-paced culture focused on people

How to Apply

Our team members include people like you: enthusiastic, innovative, motivated and creative. If you are interested in joining our team or learning more about this opportunity, please apply now. Glen Dimplex Americas offers a competitive total rewards package, and we are continually striving to attract and retain the best talent available, building ongoing success for both our organization and our employees!

Glen Dimplex Americas is committed to fair and accessible employment practices.

We thank all applicants for their interest in Glen Dimplex Americas, however, only those selected for an interview will be contacted

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