Volunteer Services Assistant

Posted: August 11, 2022

London Public Library

Library Space is Community Place! LPL strengthens people and neighbourhoods by creating connections that enrich lives, inspire discovery, foster creativity, and expand possibilities.

London Public Library, through its network of 16 branches located throughout the city, is a dynamic and innovative library system that provides accessible, relevant, high quality library services that make a difference in the lives of Londoners. Located in the heart of southwestern Ontario at the midpoint between Windsor and Toronto, with a community of close to 400,000 people London is an ideal place to call home.

With over 1 million titles in our collection and 350 public terminals, the London Public Library provides a variety of important services and programs to over 2.9 million people annually.

Join the Library team as our new:

Volunteer Services Assistant

This is a Temporary Part Time (20 hours/week) up to 1-year position.


Under the direction of the Administrator Volunteer Services, the Volunteer Services Assistant is supports system-wide volunteer services of the London Public Library, assisting with the recruitment, training, and day-to-day activities of the volunteers to meet London Public Library’s ongoing needs. This position serves as a key customer service point of contact with members of the public interested in volunteering with the London Public Library.


Working under the direction of the Administrator, Volunteer Services, this position: ¬

Volunteer Recruitment and Selection
• Receives and responds to inquiries relating to volunteer opportunities
• Assists with the selection process, ensuring all processes are aligned with sound human resource practices and Library policy.
• Evaluates volunteer applications to identify qualified candidates.
• Screens potential candidates for desirable qualifications and to ensure candidates understand the volunteer position
• Participates in Interviews when required
• Prepares written offers of acceptance for volunteer positions
• Assists in providing orientation to new volunteers.
• Assists with training of volunteers

Team Building & Volunteer Development ¬
• Assists with building teamwork among the volunteers and between the volunteers and Library staff and reports concerns as needed
• Collaboratively works to develop and implement a meaningful Volunteer Recognition Program.
• Complies with the Collective Agreement and Library policies and procedures relating to union work. Seeks guidance when new opportunities have been identified.
• Promotes and represents the Library in the community at volunteer fairs and other opportunities as they arise
• Works with union and non-unionized staff on administering and supporting the Library’s volunteer services program.

Day-to-day Operations
• Maintains accurate and up-to-date confidential volunteer records.
• Works with the Administrative Assistant to organize and coordinate volunteer schedule
• Works with the Administrative Assistant to maintain volunteer database, ensuring accuracy and completeness of information.
• Ensures the provision of exceptional internal and external customer service by responding to all requests in a timely manner.
• Provides input into the development, and implementation of volunteer operational processes to ensure efficiency and effectiveness.
• Assists in gathering feedback and evaluation, written and oral, from volunteers and Library staff
• Assists with communication to keep volunteers apprised of program goals and other pertinent Library information.

Team Leadership
• Assists in creating a team environment which fosters and develops high performance and effective working relationships.
• Assists in building support for Library strategic plan and departmental goals/objectives
• Continually looks for opportunities to improve and maximize the efficiency and effectiveness of Volunteer Services.

• Keeps current in the area of Volunteer Management through continuing education, attendance at conferences and workshops, participation in professional associations, and by reading professional literature to enable the Library to be an early adapter of key and appropriate Volunteer Management ideas, programs and processes.

Performs other related duties as assigned.


Successful completion of a two-year post-secondary education in related field. Courses in human resources or volunteer management foundation would be an asset.

• Two years of experience in working in volunteer services
• Exceptional oral and written communication and presentation skills, including public speaking ability.
• Experience in a unionized environment is an asset.
• Ability to work with many different age groups
• Excellent computer skills including proficiency with Microsoft Word, Excel, and Power Point.

Working Hours:
• Part-time work up to 20-hour per week.
• Availability to work evening and weekend hours to participate in interviews, training and attend events such as recruitment fairs, community events, etc, (no shift or premium paid).

Key Competencies: Knowledge, Skills, and Abilities:

• Exceptional customer service focus.
• Excellent speaking and written communication skills
• Computer literate with experience managing databases.
• Superior interpersonal skills and the ability to influence others and build beneficial relationships with key stakeholders.
• Demonstrated ability to work independently and collaboratively in a team environment.
• A self-starter who incorporates creativity and innovation into job performance.

• Able to work with a large team, both in person and remotely,
• Seek out the appropriate training and supports for the various volunteer roles
• Foster the relationships of union staff and volunteer to integrate volunteers in various departmental and branch teams.
• Taking of immediate feedback of staff and volunteers to guide future supports and training.

• Demonstrated experience in utilizing a variety of software and database tools (e.g. Excel, Word)
• Experience with volunteer management/ contact management systems, preference to the Better Impact system

• Valid driver’s license.

Salary to commensurate with education and experience.

This is an Excluded position from the Bargaining unit.

Candidates are requested to submit a detailed resume outlining experience and qualifications by August 27, 2022 to: human.resources@lpl.ca

Please visit our website at: http://www.londonpubliclibrary.ca/
No phone calls please. We advise that only candidates selected for an interview will be contacted.

The London Public Library will provide accommodation to applicants with disabilities in its recruitment processes upon request consistent with the Ontario Human Rights Code and the AODA regulations.

Applicants for employment, who have been provided with a conditional offer of employment will be asked to provide proof of full vaccination against COVID-19, or provide a written attestation of a medical reason(s) or Ontario Human Rights Code reason(s) for not being fully vaccinated against COVID-19.

Applicants for employment, who have been provided with a conditional offer of employment will be asked to provide, at his or her own expense, a satisfactory Police Vulnerable Sector Check and/or Police Information Check, as applicable.

While we appreciate all applications received, only those invited for an interview will be acknowledged. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.
We are an equal opportunity employer.

Not On Bus Route
Driver's License Required
Criminal Record Check is required
Human.Resources [at] lpl.ca

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